Last updated: November 2026
This privacy policy explains how Cavity Wall Insulation Removal Liverpool (“we”, “us”) collects and uses personal information when you visit cavitywallinsulationremovalliverpool.co.uk, fill in a form, call us or email us. We are committed to handling your information fairly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, email info@cavitywallinsulationremovalliverpool.co.uk.
Who is responsible for your information
Cavity Wall Insulation Removal Liverpool is the controller of the personal information described in this policy. You can contact us about anything in this policy at info@cavitywallinsulationremovalliverpool.co.uk.
What information we collect
When you use the contact form on this website, we collect:
- your name;
- your phone number;
- your postcode;
- the service you are interested in;
- any message you choose to write, which may include details about your property;
- the web page you were on when you sent the form.
When you phone or email us, we keep a record of your contact details and what you tell us about your enquiry. If you send photos of your property or documents such as survey reports or guarantee paperwork, we keep those with your enquiry. If you agree to analytics cookies, we also collect information about how you use the website, as described below.
How we use your information
We use your information to:
- respond to your enquiry and call you back;
- arrange a visit and inspection, and prepare a written quote;
- carry out work you have agreed to and provide a written report;
- keep records of the work we have done;
- understand how visitors use the website so we can improve it (only if you consent to analytics cookies).
We do not use your information for unrelated marketing, and we do not make automated decisions about you.
Our lawful basis
We rely on the following lawful bases under UK GDPR:
- Steps before entering into a contract, and performance of a contract: when you ask us about work, request a visit or quote, or go ahead with a job.
- Legitimate interests: keeping reasonable records of enquiries and work, and running our business properly, where this does not override your rights.
- Legal obligation: keeping records we are required to keep, for example for tax purposes.
- Consent: for analytics cookies. You can withdraw consent at any time.
Who we share your information with
We only share your information where it is needed to deal with your enquiry or run the website:
- The specialist who carries out the work. Depending on location and the work needed, a job may be carried out by one of the independent local specialists we work with. We share the details they need to contact you and do the job, and we will always tell you who is coming.
- Website and email hosting providers who store data on our behalf and are bound to keep it secure.
- Analytics provider (Google Analytics), only if you consent to analytics cookies.
We never sell your personal information, and we do not pass it to third parties for their own marketing.
How long we keep it
We keep enquiry details for up to 2 years, then delete them, unless a job goes ahead. If we carry out work, we keep records of the job, quotes and reports for as long as reasonably needed for accounting, legal and record-keeping purposes.
Cookies and analytics
We use Google Analytics to understand how people use the website, such as which pages are visited and how people arrive. Analytics cookies are only set if you accept them through our cookie banner. We use Google Consent Mode, which means that if you decline, analytics cookies are not stored on your device. You can change your choice at any time by clearing cookies in your browser and revisiting the site. The website may also use strictly necessary cookies that are needed for it to work; these do not require consent.
Keeping your information secure
We take reasonable steps to protect your information, including using secure hosting and limiting access to people who need it to deal with your enquiry. Where data is processed outside the UK by our service providers, we rely on appropriate safeguards recognised under UK data protection law.
Your rights
Under UK GDPR you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- ask for your information to be transferred to another organisation, where applicable;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email info@cavitywallinsulationremovalliverpool.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
For any questions about this policy or your information, email info@cavitywallinsulationremovalliverpool.co.uk.